USAnotebook.in.th warranty policies are geared toward giving our customers a worry-free purchase experience. We provide a quality warranty on every refurbished laptop for at least 90 days from the date of purchase. Please, check the warranty offered on the selected laptop by clicking on 'More Info'!

When we receive a previously used laptop computer, we check it thoroughly.

Before being sold, we completely evaluate the product - we perform a functional diagnostic test, clean the hard drive, reload an operating system and cosmetically inspect and clean each laptop.

USAnotebook.in.th offers a 90-day warranty on all pre-owned laptops, unless otherwise specified. Warranty is from the date of the original purchase. Warranty includes exchanges and credits within the specified warranty period as stated on your invoice.

Many of our refurbished laptops come with the remaining manufacturer warranty. Your salesperson can let you know if the laptop you intend to buy is covered by manufacturer or USAnotebook.in.th warranty.

If you have a problem with an item that carries a manufacturer warranty, you must call the manufacturer for all warranty claims.

If you purchased the computer with no operating system installed we will support hardware problems only (excluding battery and any physical damage).

If you are loading your own operating system you are responsible for loading the proper software that is needed to operate any peripherals attached to the laptop, unless otherwise specified at the time of purchase. The proper software includes the operating system and any other software drivers needed to operate the notebook computer and its peripherals.

USAnotebook.in.th will repair or replace defective laptops returned to our facility. To request warranty service, you have to contact USAnotebook.in.th within the warranty period. If warranty service is required, USAnotebook.in.th will issue a Return Material Authorization (RMA) Number.

Prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. USAnotebook.in.th will ship the repaired or replacement products to you freight prepaid. Please mark the RMA# clearly on the outside of the box!

Once your item is received, it will be evaluated and tested for the specific problem you described. It is entirely at USAnotebook.in.th's discretion as to whether we repair or replace the item. We stand behind our products 100% and will make every effort to provide complete customer satisfaction. Malfunctioning merchandise will be repaired or replaced but no refund will be issued if the defect can be solved.

First we try to solve your problems over the phone, but seldom can we verify that a product is working without seeing it. When you contact our RMA department RMA@USAnotebook.in.th one of our representatives will issue you a RMA number. We must be assured that you are attempting to try the solutions given, before the laptop can be returned. We understand that you wouldn't intentionally send an item back under warranty that was good, but sometimes we get back laptops that test fully functional. Please help us, by describing the complaint in full!

Return Policy: If the laptop that you purchased from us works fine, but you don't like it for any reason, you can send it back for store credit within 7 days of the original date on your invoice. Your return must be authorized by one of our sales representatives and you can use your store credit for future purchases only. If you don't want to buy another laptop from us, we can take back the product(s) and issue you a refund, but in this case we have to charge a 20% restocking fee.

Thank you for buying from USAnotebook.in.th. You'll be very happy with our products.